Shipping Policy

Shipping Policy for My Store

Order Processing and Shipping Timeframes

My Store ships all orders from within the United States. Order packing occurs Monday through Friday, excluding holidays. When you place your order before our daily cutoff time, we will typically ship it the same day. Orders placed after the cutoff will be processed the next business day.

Once shipped, standard delivery usually takes 3-7 business days, depending on your location. Please note these are estimated transit times; after the carrier receives your package, we cannot control the delivery speed.

Shipping Costs and Free Shipping Eligibility

We offer free standard shipping within the United States on orders exceeding a certain amount. If your order qualifies, the discount will be automatically applied during checkout.

Tracking Your Order

When your order ships, you will receive a tracking number by email. If your tracking information does not update for more than 5 business days, please contact us. Sometimes packages rest at a transit hub before continuing, but if your shipment seems delayed, we will investigate on your behalf.

Shipping Restrictions and Address Changes

Currently, we only ship to addresses within the United States.
We do not ship larger items to PO boxes. Smaller items may be shipped to PO boxes, but restrictions can apply.
If you need to update your shipping address after placing an order, contact us immediately. If your order has not yet shipped, we can usually amend the address. Once your package is in transit, address changes must be handled directly with the carrier.

Damaged or Missing Items

If your package arrives damaged, please take photos of the packaging and contents before opening everything. Contact us within 7 days of delivery with the photos so we can arrange a replacement or refund.

Additional Information

If you live outside the United States and wish to purchase an item, please reach out to us through our contact page. While we cannot guarantee international shipping, we will do our best to accommodate requests.