Return & Refund Policy

Overview

At My Store, we want you to be delighted with your purchase. If you need to return an item, please review the guidelines below to understand our process and eligibility.

Returns Eligibility and Conditions

You have 30 days from the date your order arrives to return any unused item in its original condition and packaging. Items must not be used or altered.

Items that are ineligible for return include burned candles, used sprays or diffusers, items marked as final sale, and any returns received after the 30-day period.
Gift cards cannot be returned or refunded.

How to Initiate a Return

Use the contact form on our website to send a message with your order number and details of the item(s) you wish to return.
We will provide you with the return shipping address and any additional instructions necessary.

Please note that customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect when received.

Damaged or Incorrect Items

If your order arrives damaged, leaking, or is not what you ordered, contact us within 7 days of delivery with a photo if possible. We will either replace the item or issue a refund, based on your preference.

Refund Processing

Once we receive your return and confirm the item’s condition, we will process a refund to your original payment method. Refunds typically take between 5-10 business days to appear, depending on your bank.

Returns of Gifts

If you are returning a gift purchased from My Store, you may receive store credit as an alternative to a refund to the original payment method. Please let us know your preference when contacting us.

Additional Notes

We encourage reaching out before returning an item if you have any questions about eligibility or the process. We aim to resolve issues as smoothly as possible without unnecessary returns.
We reserve the right to refuse any returns that do not comply with these conditions, and we will clearly communicate the reason if this occurs.